Careers at Call Wizards
Be the voice businesses trust.
Join the people behind the conversations. Open roles across the Philippines, India and Sri Lanka — from frontline support to site leadership.
Open roles
Find your next role.
Salaries are monthly gross in local currency. Incentives and allowances are extra where stated.
30 openings
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Philippines · PHP Frontline & Agent Roles
Customer Service Representative (CSR)
₱25,000–₱32,000/month base (~$425–$540), plus performance incentives and night-shift differentialHandle inbound customer inquiries, complaints, and general support via phone for a leading telecom client. Resolve issues on first contact wherever possible while meeting quality and productivity targets.
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Philippines · PHP Frontline & Agent Roles
Outbound Sales Agent
₱20,000–₱26,000/month base (~$340–$440) plus uncapped commissions and monthly top-seller bonusesProactively call qualified leads to sell insurance and financial products on behalf of a U.S.-based client, conducting scripted and consultative sales conversations.
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India · INR Frontline & Agent Roles
Non-Voice Support Specialist (Chat/Email Agent)
₹25,000–₹40,000/month (~$285–$455), fixed salary plus quarterly performance bonusSupport customers of an e-commerce client exclusively via live chat, email, and social media, delivering fast, accurate written resolutions.
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Sri Lanka · LKR Frontline & Agent Roles
Multilingual Support Agent (English/Spanish)
LKR 85,000–120,000/month (~$285–$400) including premium language allowance; shift allowances for rotational schedulesProvide voice and email support in both English and Spanish for a global travel client, assisting customers across time zones.
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India · INR Frontline & Agent Roles
Technical Support Specialist (Tier 2)
₹45,000–₹70,000/month (~$510–$795), with certification bonusesProvide advanced technical troubleshooting for a software client's enterprise product, resolving escalations from Tier 1 agents.
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Sri Lanka · LKR Operations & Management
Team Leader / Floor Supervisor
LKR 110,000–160,000/month (~$365–$535) plus team-performance incentiveLead a team of 10–15 agents supporting a financial services account, providing real-time floor coaching and handling escalations.
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Philippines · PHP Operations & Management
Shift Manager
₱45,000–₱60,000/month (~$765–$1,015) including night-shift premium, plus managerial allowancesOwn end-to-end operations for the overnight shift (US East Coast hours), ensuring staffing, attendance, and immediate issue resolution.
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India · INR Operations & Management
Operations Manager
₹150,000–₹250,000/month (~₹18–30 LPA annualized, ~$1,700–$2,840) plus annual performance bonusOversee multiple customer support teams for a healthcare BPO account, owning SLA delivery, KPI performance, and client-facing reporting.
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Philippines · PHP Quality Assurance & Training
Quality Assurance (QA) Analyst
₱28,000–₱38,000/month (~$475–$645) plus accuracy-based incentivesEvaluate agent calls, chats, and emails against client scorecards to ensure brand consistency and regulatory compliance.
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India · INR Quality Assurance & Training
QA Manager
₹100,000–₹150,000/month (~₹12–18 LPA annualized, ~$1,135–$1,705) plus account performance bonusOwn the quality framework for a large telecommunications account across two sites, driving consistency and continuous improvement.
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India · INR Quality Assurance & Training
Training Specialist / Trainer
₹35,000–₹50,000/month (~$400–$570) plus per-batch completion incentivesDeliver new-hire induction, nesting, and ongoing product and soft-skills training for agents supporting retail client campaigns.
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India · INR Workforce Management (WFM)
Workforce Management Analyst
₹50,000–₹80,000/month (~$570–$910), with annual review bonusesForecast volumes and staffing needs for multi-channel campaigns, building weekly and long-term capacity plans.
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Philippines · PHP Workforce Management (WFM)
Real-Time Analyst (RTA)
₱26,000–₱36,000/month (~$440–$610) including shift allowances, plus intraday-performance bonusMonitor live queues, agent adherence, and interval performance, making rapid adjustments to protect service levels.
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Sri Lanka · LKR Workforce Management (WFM)
WFM Scheduler
LKR 80,000–115,000/month (~$265–$385) plus year-end bonusCreate and maintain agent schedules, shift bids, and time-off approvals aligned to forecasted demand.
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Sri Lanka · LKR Client Services & Account Management
Account Manager / Client Success Manager
LKR 200,000–350,000/month (~$665–$1,165) plus revenue-growth incentivesServe as the primary liaison between Call Wizards and a key European client, ensuring satisfaction, retention, and growth.
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India · INR Client Services & Account Management
Transition / Implementation Manager
₹100,000–₹160,000/month (~₹12–19 LPA annualized, ~$1,135–$1,820) plus project-completion bonusesLead end-to-end setup of new client campaigns, from hiring and training plans through systems integration and go-live.
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Philippines · PHP Client Services & Account Management
Business Analyst
₱45,000–₱60,000/month (~$765–$1,015) plus project bonusesAnalyze operational data across client campaigns to surface inefficiencies and recommend measurable process improvements.
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India · INR IT & Technical Infrastructure
Telephony / VoIP Engineer
₹60,000–₹100,000/month (~$680–$1,135) plus on-call allowancesMaintain and optimize the contact-center telephony stack, including IVR flows, dialers, and SIP trunking across sites.
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India · INR IT & Technical Infrastructure
Information Security Analyst
₹70,000–₹120,000/month (~$795–$1,365) plus certification paySafeguard sensitive client and customer data and ensure compliance with GDPR, HIPAA, and PCI-DSS requirements.
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Philippines · PHP IT & Technical Infrastructure
Network Administrator
₱42,000–₱60,000/month (~$710–$1,015) plus on-call premiumsEnsure the stability, security, and performance of LAN/WAN infrastructure powering the delivery center.
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India · INR Human Resources & Administration
HR Business Partner
₹100,000–₹160,000/month (~$1,135–$1,820) with annual bonusAlign HR strategy with operations for a business unit of several hundred employees, owning employee relations and performance management.
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Philippines · PHP Human Resources & Administration
Technical Recruiter / Talent Acquisition Specialist
₱28,000–₱38,000/month (~$475–$645) plus hiring-target incentivesSource, screen, and hire high volumes of agents and specialized staff to meet aggressive ramp-up targets.
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Sri Lanka · LKR Human Resources & Administration
Employee Engagement / Culture Specialist
LKR 100,000–150,000/month (~$330–$500) plus initiative-outcome bonusesDesign and deliver programs that reduce attrition and boost morale across all shifts and teams at the site.
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Philippines · PHP Finance & Facilities
Payroll & Billing Coordinator
₱30,000–₱40,000/month (~$510–$680) with year-end bonusManage agent payroll and incentives and prepare accurate client invoices based on contracted SLAs and staffing hours.
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Philippines · PHP Finance & Facilities
Facilities Manager
₱40,000–₱55,000/month (~$680–$930) plus site allowancesOversee the physical delivery-center environment, including seating, security, power backup, cafeteria, and maintenance.
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India · INR Frontline & Agent Roles
Customer Retention Specialist
₹30,000–₹45,000/month (~$340–$510) plus save-rate bonusesPrevent churn by negotiating with customers who want to cancel subscriptions on a leading streaming client's account, offering tailored save offers.
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Philippines · PHP Quality Assurance & Training
Learning & Development (L&D) Manager
₱65,000–₱90,000/month (~$1,100–$1,525) plus program-outcome bonusDesign long-term career development programs, leadership training, and upskilling initiatives across the site.
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Sri Lanka · LKR IT & Technical Infrastructure
IT Help Desk Technician
LKR 60,000–90,000/month (~$200–$300) plus shift allowancesProvide internal technical support to employees for hardware, software, and network issues, keeping agents online and productive.
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Philippines · PHP Frontline & Agent Roles
Inbound Sales Agent
₱20,000–₱26,000/month guaranteed base (~$340–$440) plus uncapped conversion commissionsConvert incoming customer calls into sales or plan upgrades for a U.S. home-services client, guiding callers through offers and enrollment.
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Sri Lanka · LKR Operations & Management
Call Center Director / Site Head
LKR 450,000–700,000/month (~$1,500–$2,330) plus significant performance and profit-share componentsProvide strategic leadership for the Colombo delivery center, accountable for client outcomes, profitability, and workforce of 800+.
No roles match those filters.
Try a different keyword, country, or department — or send us your CV and we will keep you in mind for future openings.
Show all openingsHow hiring works
Five clear steps from application to day one.
- 01
Application review
HR reviews your application and résumé against the role requirements.
- 02
Initial screen
A short phone or video conversation about your experience, schedule, and expectations.
- 03
Assessments
Role-relevant tests — for example language, typing, systems, or a practical exercise.
- 04
Interview
A conversation with the hiring manager about the role and how you work.
- 05
Offer & onboarding
Job offer, pre-employment requirements, then training and nesting.
Don't see the right role?
Send your CV and tell us the kind of work you're looking for and where you're based. We'll keep you in mind as new roles open.
Email jobs@mycallwizards.com