Application · Sri Lanka

IT Help Desk Technician

Colombo, Sri Lanka · LKR 60,000–90,000/month · 8 short steps, about 20–30 minutes. Your answers save as you go.

Answers save automatically

Step 1 of 8Start

Role you are applying for

IT Help Desk TechnicianColombo, Sri Lanka · Ref helpdesk-colombo

How did you hear about this opening?

If referral / other, name + details (optional)

Step 2 of 8Personal & Contact

First name (as on ID)

Middle name (optional)

Last name (as on ID)

Preferred / nickname (optional)

Date of birth

Gender (optional)

Nationality / citizenship

Civil status (optional)

Number of dependents (optional)

Email address

Mobile number (with country code)

Alternate phone (optional)

WhatsApp number (if different) (optional)

Best time to call you

Step 3 of 8Eligibility & Address

Present full address (house, street, barangay/area)

City / town

Province / State

Postal / ZIP code (optional)

How will you commute? How long (one way)?

Earliest start date

Applied to Call Wizards before?

Previously employed by Call Wizards?

Step 4 of 8Education

Highest education completed

Field of study / strand (optional)

Most recent school / university

Degree / course (most recent)

Year graduated (most recent)

Honors / grades (most recent) (optional)

Previous school (if any) (optional)

Degree / course (previous) (optional)

Year graduated (previous) (optional)

Certifications & trainings (list all, with year) (optional)

Was your education mostly in English? (optional)

Step 5 of 8Experience

Currently employed?

Current / last employer

Current / last job title

Current / last monthly salary (with currency)

Notice period / availability

Total years of work experience

Years of BPO / call-center experience

Years in VOICE (phone) support (optional)

Years in NON-VOICE (chat/email) (optional)

Explain any employment gaps over 3 months (optional)

Step 6 of 8Skills & Setup

Spoken English (self-rate 1–10)

Written English (self-rate 1–10)

Spanish level (self-rate + proof: DELE/SIELE, years used)

Other languages + proficiency (optional)

Typing speed (WPM, be honest — tested later)

Computer / systems skills (CRM, dialers, ticketing, Excel, etc.)

Willing to work NIGHTS / US hours permanently?

Willing to work WEEKENDS + HOLIDAYS on rotation?

Willing to render overtime when volume spikes?

Home internet speed + backup (for hybrid/training needs) (optional)

Expected MONTHLY salary (with currency, e.g., ₱28,000)

Is that figure negotiable?

Step 7 of 8Essays

Write in your own words. Specific examples help us most. Minimum lengths are shown under each answer.

Why do you want THIS role at Call Wizards? (min 100 chars)

Describe your hardest customer interaction and exactly how you resolved it (min 150 chars)

How do you handle back-to-back pressure, queue spikes, and a bad CSAT week? (min 100 chars)

Where do you want to be in 2 years, and what will you do in the first 90 days here to earn it? (min 100 chars)

Anything else we should know? (optional)

Walk us step by step through a technical issue you troubleshot: the symptoms, tools and commands you used, what you ruled out, and where you escalated. (min 150 chars) Role-specific question

This role's schedule is: Rotational shifts. How will you commit to it long-term (transport, family, health, other obligations)? (min 100 chars) Role-specific question

Step 8 of 8References & Submit

Almost done. Add your references and résumé, review your answers, then submit.

Reference 1 — full name (former supervisor preferred)

Reference 1 — relationship + company

Reference 1 — phone

Reference 1 — email (optional)

Reference 2 — full name

Reference 2 — relationship + company

Reference 2 — phone

Emergency contact — name + relationship

Emergency contact — phone

LinkedIn / portfolio URL (optional)

Paste your résumé text here (so HR can read it in the email even if attachments fail) (optional)

Upload your résumé (PDF, DOC, DOCX, TXT or RTF · max 10 MB) (optional) Your résumé is attached to the email HR receives. Files aren't kept in your draft, so attach it just before you submit.

I certify all answers are true and complete.

I consent to background, reference, and employment verification checks.

Type your FULL NAME as digital signature

Your application is sent securely to the Call Wizards HR team at jobs@mycallwizards.com and is not shared publicly. Drafts are kept only for this browser session.

IT Help Desk Technician

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