About the role
What this role is about
Evaluate agent calls, chats, and emails against client scorecards to ensure brand consistency and regulatory compliance.
Every new team member completes structured training on the client's products, processes, and quality standards, followed by a supervised nesting period before working independently. You will have a team leader, coaching, and clear performance expectations from day one.
This is a full-time, on-site role based in Davao City, Philippines. Schedule: Day / mid shifts with calibration overlap. Pay: ₱28,000–₱38,000/month (~$475–$645) plus accuracy-based incentives. Salaries are monthly gross in local currency; incentives are paid on top where stated.
What you'll do
- Score a daily quota of interactions
- Deliver feedback to agents and team leaders
- Join weekly calibration sessions
- Identify coaching trends and compliance risks
- Run calibration sessions so quality standards are applied consistently
- Turn quality findings into targeted coaching and training content
Minimum requirements
- Attention to detail
- Prior frontline CX experience strongly preferred
- Fair, objective evaluation style
- Strong written feedback skills
- Willing to work the schedule described: day / mid shifts with calibration overlap
- Able to pass background, reference, and employment verification checks
- Able to start within an agreed notice period
Nice to have
- COPC, Six Sigma or similar quality frameworks
- Experience building e-learning or assessments
- Confident presenting to groups
Compensation & benefits
Benefits in Philippines
- HMO health coverage
- 13th-month pay
- Night differential for night-shift hours
- Government-mandated SSS, PhilHealth and Pag-IBIG contributions
Where this role can lead
- TodayQuality Assurance (QA) Analyst
- Next 1Senior QA / Lead Trainer
- Next 2QA or Training Manager
- Next 3Head of Quality or Learning & Development
Progression depends on performance and open positions.
Hiring process
- 01
Application review
HR reviews your application and résumé against the role requirements.
- 02
Initial screen
A short phone or video conversation about your experience, schedule, and expectations.
- 03
Assessments
Role-relevant tests — for example language, typing, systems, or a practical exercise.
- 04
Interview
A conversation with the hiring manager about the role and how you work.
- 05
Offer & onboarding
Job offer, pre-employment requirements, then training and nesting.
Equal opportunity. Call Wizards is an equal-opportunity employer. We consider all qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, age, disability, marital status, or any other characteristic protected by law.
Reference ID: qa-analyst-davao