WHO WE ARE

About us

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We take care of your back office functions

We're a team that delivers.

Your core competency revolves around your product line and services. While your core team is working relentlessly on developing new products or innovating the next big thing, there are a lot of daily ongoing processes that need to be taken care of. These vary based on your industry type and the sector ( B2B, B2C) you operate in. These behind the scene functions are an integral part of the value chain and need to be executed perfectly. More often than not, businesses stretch their internal teams to cover and manage these, which results in inefficiencies and in the long run costs more money and man-hours.

Collaborating with a strategic long term partner helps you to overcome business challenges, as outsourcing is not merely saving you money, it is making your process more streamlined, giving you access to the best talent & technology needed for the job , while empowering your brand & giving you opportunities of expansion and growth. Outsourcing is a smarter way of doing business!

Ready to take your brand further?

Our backoffice specialists are a part of this millenial generation and understand that technology is not just a tool but as a means of empowerment. Our staff is well versed with latest social media tools be it Hootsuite or CRMs like marketo, Zoho, Salesforce, zendesk, google apps, flowdock, hipchat and other SaaS.

When we collaborate with startups they are often surprised to know how tech savvy our agents are. Be it a new product you are developing or a software that needs human training, we have the ability to take on new technologies, offer support and continuously improve processes while utilizing data and implementing savings along the way!

What we can do for you .

Some of our services, but not limited to. Contact a specialist to talk more about your needs.

INBOUND/ OUTBOUND PHONE SUPPORT

Creating engaging customer experience. We reflect your brand, culture & vision at every customer interaction

TICKET HANDLING

Zendesk, freshdesk , any other ticket support system, resolving issues, closing or escalating high value tickets to internal teams. Flexible solutions to match your business needs.

SOCIAL MEDIA / CONTENT MODERATION SUPPORT

Track brand mentions, improve customer engagement, resolving issues before they become problems, monitoring interactions & segmentations of posts and other social media solutions.